How We Help
How We Help
Every organization has a unique situation and unique needs…so everything we do to help our clients is custom-designed. Take a look at several short stories of how we designed and led breakthrough HOW’s to help some very different kinds of organizations see, plan for and act on their opportunities in new and powerful ways!
Focusing on the RIGHT Customers
(Large U.S. Retail Chain)
New Insights…with New Lenses…from Fresh Eyes (Leading Parking Company)
Having the Right HOW
(Major U.S. Snack Foods Company)
Changing HOW the “Change” Portfolio is Managed
(Cervecería Nacional Dominicana)
Too Much Choice for Clients…Too Much Cost and Complexity for the Business
(Latin American Consumer Products Company)
The following four process improvement stories are typical of the kinds of problems most organizations face, though they manifest themselves differently from one organization to another. These stories also highlight the end-to-end process approach that works best in uncovering and pursuing POWERFUL solutions and DRAMATIC improvement in business results!
Why it is so important to look at END-TO-END processes for opportunities, problems and solutions?
(rather than functional, or narrowly defined processes)
- The truth is…NO DEPARTMENT BY ITSELF can do anything that matters! Processes that deliver real value to customers, and real value to shareholders usually cross two, three or more departments.
- Looking at processes end-to-end reveals powerful opportunities that have never been seen in that context before. The truth is, in most organizations, problems and opportunities stay hidden BECAUSE no one has ever really looked at processes END-TO-END…most areas, departments or divisions ONLY EXAMINE THEIR PART!
- Without a good understanding of the full breadth of an end-to-end process, it is easy to pursue “improvement” efforts that don’t actually help…and may actually hurt.
- “Management” rarely has the depth of understanding needed to find the most powerful opportunities.
- With the right coaching, guidance and tools, client teams can do much of the project work themselves. And SHOULD…in order to build greater skills and confidence to do even more on their own later.
- Cutting cost in an intelligent, sustainable way MEANS cutting the unneeded work that causes excess cost...it means cutting the EXCESS WORK. BUT, cutting out WORK means designing and implementing a new process that no longer needs that excess work to be performed in order to work well.
- Process designs should drive any needed structural changes…NOT the other way around.
A few simple but powerful stories highlight the above key points…read all of them!
The Broken Dropship Process
(New York City Retailer - ABC)
Delayed Delivery Routes
(Beverages Company)
Terrible Account Renewal
(Bank of America)
The Big Opportunity Hidden In Plain Sight
(New York City Retailer - XYZ)
Note: Most of the information we are sharing has been generalized to protect identities. In cases where we are specific, we have permission.